8 situations where roadside assistance can help you

Roadside assistance is one of the most important covers in car insurance, as it gives you access to a set of guarantees that protect you and your vehicle in the event of an accident or if you become ill while traveling abroad.

Travel assistance: help for every situation

Discover some of the services covered by this guarantee, which can prove very useful in difficult times.

When there is a fault

It is your best friend in the event of an accident, battery failure or other failure that prevents you from driving. When you contact roadside assistance, the insurer will provide you with a repair service (work out) or, if this is not possible, a towing to take your car to a workshop of your choice, up to the limit defined in the general conditions.

If necessary, roadside assistance also guarantees the removal or extraction of the car, putting it back on the road.

When there’s no way back

Have you had a breakdown that can’t be repaired within the same day? Did your car get stolen and you can’t get home? You can call travel assistance and the insurance company guarantees transportation of all occupants home or to the travel destination, whichever is least expensive.

If there are two or more passengers, the insurer chooses to provide a rental vehicle to complete the trip.

When you have to stay in a hotel… waiting for repairs

Imagine being away on holiday and on the day you return your car breaks down. If the repair cannot be carried out by that day, the insurance company will cover your hotel stay, up to the limit defined in the particular conditions.

When you puncture, you run out of fuel or lose your keys

These are situations that have happened to almost everyone once in their life. In these cases you can turn to roadside assistance to carry out an on-site repair, send a tow or even bring enough fuel to reach the nearest petrol station.

Request the Generali Tranquilidade Auto Insurance assistance service for free via the app and view the trailer’s route in real time.

When you are unable to drive

Are you taking a road trip abroad and can’t drive due to an accident or sudden illness? If none of the occupants of the vehicle can replace it, roadside assistance provides a professional driver to ensure your return to Portugal or to your final destination, whichever takes fewer days.

When you need a replacement car

Not all repairs can be done on the same day. In the event of a breakdown, and if you have opted for this coverage in your insurance, your insurer will provide you with a replacement car.

If the insurance company is unable to make the vehicle available, it will pay compensation equivalent to the daily cost you would incur for renting the vehicle.

When you need a driver for everyday life

Car accidents can make you temporarily unable to drive. In this situation, and as long as the accident occurred with the insured vehicle, the assistance service makes a driver available to drive another car provided by you.

This service is valid only for home-work trips or to the medical center where you are cared for.

When you need medical care or medicines abroad

Whether you are traveling for leisure or for work, if you are abroad, always keep your green car insurance card with you: on it you can find the contact details for travel assistance abroad.

If you are suddenly injured or ill, contact foreign travel assistance and the insurance company will call an ambulance to take you to the nearest hospital and cover hospitalization costs, medical and surgical expenses and prescription drug costs, up to the limit established in the particular conditions.